Refund policy

Hat preorder batch

If our November 1, 2026 preorder batch cannot proceed, we will issue a full refund to the original payment method, including shipping and any tax paid. This batch-cancellation promise takes precedence over the custom-product and sale-item exclusions below. For delivered hats, the merchandise return terms below apply.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at brad@arkansasonthefly.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at brad@arkansasonthefly.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Fishing Charter Cancellation Policy

For new bookings made after this updated policy is published, the following terms apply when you cancel your guided trip. Existing bookings remain subject to the cancellation terms agreed to when they were reserved.

30 days or more before the trip: Full refund.

4–29 days before the trip: Credit only, usable one time within 12 months of the original reservation date.

Within 3 days of the trip: The full trip price is owed, with no refund or credit.

The 12-month credit period starts on the date the original reservation was made, not the trip date, and does not end at the close of the calendar year.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.